Payment Terms & Conditions

Cancellation Policy

Full pre-payment required at the time of booking.
Booking is only confirmed once payment has been received.

Cancelation Policy

If a cancellation is made 31 days or more prior to arrival – no cancellation fees will apply.
Any bank or credit card refund administration fees will be charged to the guest.

  • If a booking is cancelled due to disinclination to travel 30 – 15 days prior to travel, a 15% cancellation fee will apply.
  • If a booking is cancelled due to disinclination to travel 14 days or less prior to travel, full cancellation fees will apply.
  • If a booking is cancelled due to the Covid pandemic declared by the World Health Organisation, and a guest is prevented from utilizing their booking due to any governmental regulation or any medical incident relating to this, all cancellation costs will be waived and all monies will be refunded, regardless of the cancellation period. The guest will be charged any bank or credit card refund administration fees.

Conservation Fees

R400.00 per adult per stay and R200.00 per child per stay.
The conservation levy guests pay is vital in helping Gondwana protect its endangered flora and fauna through its anti-poaching unit and training facility as well as ongoing conservation programs to strengthen our biodiversity.

Check-in & Check-out Times

Check-in from 12:00pm and Check-out 10:00am – 11:00am

Child Policy

  • Families are booked into exclusive use Bush or Fynbos Villas for their comfort and convenience (cots and high chairs are available).
  • Minimum 2 night stay applies to Bush Villa accommodation
  • Children under the age of 6 stay free when sharing with 2 full paying adults. Children under 12 stay at 50% of the adult package rate
  • Children 6 years and older are permitted on the scheduled game drives
  • Children under the age of 2 years are not permitted on game drives for safety reasons
  • Private Vehicles may be hired for families with children between the age of 2 and 6 at a charge of R3000 per drive. Private vehicles are subject to availability.Where possible we try to group young families together at no extra charge at the time of stay.
  • Children’s’ menus are available. Please advise us should your children have any specific dietary requests, and we will gladly accommodate them.
  • If parents wish to dine in privacy, baby sitting can be arranged in the Villas with in room dining meals for kids to enjoy.
  • Gondwana offers babysitting facilities (R150/sitter/hr), subject to availability.
  • The Junior Ranger experience is available for all children visiting Gondwana.

*Conservation Fees:

Conservation fees – R400.00 per adult per stay and R200.00 per child per stay. Please note Conservation Fees apply and are not included in online or quoted rates.
The conservation levy guests pay is vital in helping Gondwana protect its endangered flora and fauna through its anti-poaching unit and training facility as well as ongoing conservation programs to strengthen our biodiversity.

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